With Imperial teams working together within a single organization, you benefit from unparalleled clinical trial patient engagement, alignment, efficiency, and transparency across all stages of project planning and execution: one team, one workflow, and one contract.
Problem: Early communication often focuses on enrollment, not long‑term expectations, leading to drop‑off once the study begins.
Solution: Clear, realistic education during recruitment builds trust and prepares participants for the full study journey. When participants fully understand what the study involves, they’re more confident in their decision and more likely to stay engaged throughout the clinical trial.
Problem: Visit schedules, procedures, and life‑impact aren’t always evaluated from the participant’s perspective.
Solution: Early patient‑insight work—panels, surveys, site feedback—helps design a study people can realistically join and stay in. These insights highlight barriers and guide adjustments that reduce burden and improve retention.
Problem: Motivation fades without ongoing support, communication, and practical resources.
Solution: A proactive retention plan that includes comfort items, reminders, newsletters, and travel support keeps participants engaged and appreciated. Consistent touchpoints help participants feel supported, informed, and valued throughout the clinical trial and not just at enrollment.
Exceed your recruitment goals with our full range of tools.
Unlock the Power of Video in Clinical Trials! Vaughn X. Anthony shares how video is transforming clinical studies for sponsors and CROs, improving recruitment, retention, and training while maximizing data quality. Explore the blog to see how video can accelerate the success of your clinical trial.
Explore Mike Lakey's blog to discover how a clinical trial website enhances study recruitment and retention and get tips to create an effective study website.
As we age, reading patterns often shift. Imperial explores how thoughtful writing and design can help older participants navigate study materials and make study information easier to navigate without sacrificing accuracy or compliance.
A: When participants understand expectations upfront, they’re more confident, committed, and less likely to withdraw later. Clear education during recruitment reduces surprises, builds trust, and sets a realistic foundation for the full study journey, which directly strengthens long-term retention.
A: Clear education, realistic scheduling, and early insight from patient panels or surveys help shape a manageable study experience. These inputs highlight logistical, emotional, and practical challenges participants may face, allowing teams to adjust procedures and support tools before the clinical trial begins.
A: Consistent communication, appointment reminders, comfort items, and reducing out‑of‑pocket costs all strengthen long‑term engagement. These tools help participants stay organized, feel supported, and manage the day-to-day realities of participation, which improves compliance and reduces dropout.
A: We provide participant‑centered materials, communication tools, and retention strategies that work together from startup through final visit. By aligning education, support resources, and ongoing engagement, we help study teams create a cohesive experience that encourages participants to stay involved.
Receive expert design, branding, and content development services from our award-winning creative team and benefit from our commitment to excellence and attention to detail for your clinical trial printing, production, and global fulfillment needs.
Experience high-quality, accurate translations for your clinical trial materials. Our proven process of clinically experienced, vetted, in-country linguists, a proficient quality management system (certified to ISO 9001:2015 by Intertek), and specialized project managers ensure clear and precise translations.
We procure the ideal protocol-compliant clinical supplies and equipment.
From managing expiry, packaging, and technology provisioning to obtaining the best clinical supplies and equipment — we have the experts you need.
We also navigate the global myriad of regulations to get your study equipment and supplies delivered safely.
Achieve efficiency and trial success with specialty services that complement the work of CROs. With more than a decade of experience, Imperial works with you to eliminate your pain points. Learn more about what we can do to help.
Learn MoreBridge a full set of study management gaps or get bolt-on specific services; you choose what’s right for your clinical trial. Learn more about our key study services.
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